Retourbeleid

General:

 

From the first email you send to a customer service about your return, it will be processed. Due to busy times, it is not always possible to respond immediately. Sending multiple emails is not necessary: ​​it will be processed as soon as possible.

If for any reason you are not satisfied with the order you received, please contact us (banjola.nl/pages/contact) banjola strives to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you have any issues with the shipping or product, please contact us and our team will assist you immediately.

 

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving a reason.

Als je het artikel wilt retourneren, zijn de verzendkosten voor jouw rekening. De specifieke kosten zijn gebaseerd op het expresbedrijf dat je kiest.
Als de ontvangen goederen om onze redenen beschadigd of niet correct zijn, hoef je de verzendkosten niet te betalen.

After cancellation, you have another 30 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €13 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via info@banjola.nl We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

 

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.

 

  1. For sealed products. If the seal is broken, these products are not returnable.
  2. which have been created by the entrepreneur in accordance with the consumer's specifications (custom-made):
  3. that are clearly personal in nature;
  4. which by their nature cannot be returned.



Damaged products on arrival

How annoying! Unfortunately, it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, the return period unfortunately expires, for the fastest solution, send us an email with a photo of the damaged part

of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future

 

For defects, we always deliver a new package or a refund the first time. If it arrives defective the second time, we will refund your full purchase price. For questions about damaged product upon arrival, you can contact us via

 

Manufacturing errors or defects after use

How annoying! Unfortunately, it can happen that a production error has been present for some time. It really has to be a defect. In other words: the part is broken and it just doesn't meet the standard that the manufacturer has prescribed. Wearing parts are excluded from production errors or defects. Under

Wear parts include, but are not limited to:

* Drive belts

  • ACCU's,
  • Brake pads and discs, brake linings, brake drums,
  • Chains, lamps, pinions, tires and hoses
  • Moving parts in the broadest sense of the word



For questions about production errors or defects after use, please contact our customer service.

 

Delivery of wrong products

We do our utmost to process all orders correctly. Unfortunately, it can happen that orders sometimes slip through and we deliver you the wrong product. Of course, we will solve this and send you the correct order free of charge. For questions about the delivery of wrong products, you can contact customer service 

 

CLICK HERE FOR OUR CONTACT PAGE

 

Frequently Asked Questions About Our Return Policy



If it is not clear yet, we have listed some frequently asked questions about us here

return policy listed:

  1. What is the return period?

You can return a product within 30 days after receiving your order.

 

  1. How long does it take to receive my refund?

A full refund will be issued to the original

From the moment the package has arrived, we check if everything is in good condition. When this is confirmed, we try to refund the amount within 5, but maximum 14 days.
Make sure you provide a track & trace code for the easiest possible processing of your return.

Please note: Most financial institutions take an average of 3-5 business days to  process the refund.

 

  1. Do I have to pay for my return shipping?

Yes, all customers are responsible for the costs of their own return shipment. We advise you to send returns with a Track & Trace, as we cannot claim responsibility for lost returns.

 

  1. Can I return my product without contacting you?

No, you must contact us before sending a return as the return address may be different than the address your order originally came from.

 

  1. How can I contact you?

 

You can contact us via email at info@banjola.nl or on Our Contact Page . The team

van Banjola works from Monday to Friday, from 08:00 to 19:00 per week. We always guarantee a response within 3 working days and are happy to help you!

 

  1. My order is damaged, what should I do?

For the fastest resolution, please include a photo showing the poor quality or damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future. If you have received a damaged or incorrect product, please contact us within 30 days of receipt.

Please contact us upon receipt of the product. After that, the return period will unfortunately expire

 

Exchange product?

 

Do you want to exchange your product? That is no problem at all. "You can contact info@banjola.nl for this . However, you will bear the costs for returning the product yourself."




I have provided an incorrect shipping address!

 

Accidentally given an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you: info@banjola.nl

 

Summary of general right of return:

- Return Period: Customers can return items within 30 days of receipt.

- Return period: 30 days for returns after cancellation.

- Refund: Full refund including shipping cost; Customers bear the return shipping cost (approx. €13).

- Product Condition: Items must be returned in their original condition and packaging.

 

Special conditions:

- Damaged or wrong products: Please contact us within 30 days with a photo of the defect.

- Exclusion from exchanges: Sealed products, custom-made or personal items.

- Manufacturing defects: exclusion of parts subject to wear and tear such as batteries, brakes, etc.

Process and contact:

- Contact before returning: Return address may vary so prior contact is necessary.

- Contact details: E-mail: info@banjola.nl  Phone number:  +1 (205) 3418283

- Incorrect shipping address: Please contact customer service immediately.

 

Any questions? Check out our  FAQs
 or get in touch via our  Contact page

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